Effective Date: 05/09/25

Virtuetiv LLC ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [Insert Website URL] and when you interact with us through SMS or other communications.

How Do We Collect Information

We collect information in several ways, including:

Directly from you when you fill out forms on our website, subscribe to our services, request a quote, or communicate with us via SMS, phone call, or email.

Automatically through cookies and tracking technologies when you interact with our website, which may include your IP address, browser type, device information, and browsing behavior.

Through integrated third-party tools, such as scheduling platforms, advertising lead forms (e.g., Facebook Lead Ads), and CRM systems, when you provide your information to receive services or offers.

All information collected is voluntarily provided by users or collected for service improvement and will only be used as outlined in this policy.

-Information We Collect

We may collect the following types of personal information:

Full Name, Phone Number, Email Address, Service-related information (e.g., appointment requests, account access information, etc.), Communication preferences, any other data you voluntarily submit via forms or messages.

How Do We Protect Information

We implement a variety of technical, administrative, and physical safeguards to maintain the security of your personal information. These measures include:

SSL (Secure Socket Layer) encryption across our website to secure data during transmission

Access controls that limit who can view or handle customer data

Firewalls and secure servers to prevent unauthorized access to stored data

Regular audits and updates to our security protocols and software infrastructure

Employee confidentiality agreements and internal policies to ensure sensitive data is handled responsibly

While no system can guarantee 100% security, we are committed to using industry-standard measures to protect your data from loss, misuse, or unauthorized disclosure.

Data Sharing Commitment

We are committed to not selling, renting, or sharing your personal information with third parties for their marketing purposes. We believe in earning your trust through transparency and responsible data use.

We only share data when necessary to:

Fulfill a service you requested

Comply with legal obligations

Protect our rights, users, or others in cases of fraud or misuse

We ensure that any sharing is done under strict agreements and only with trusted entities who share our commitment to data protection.

-Limited Sharing with Service Providers

We may share your information with verified third-party service providers only to the extent necessary to operate our business or provide requested services. These may include:

SMS and email platforms to send service updates or reminders

Payment processors, if applicable, to complete transactions

Scheduling and CRM systems to manage appointments and customer inquiries

Advertising platforms (e.g., Facebook, Google) solely for managing campaigns or retargeting with your permission

Each provider is contractually obligated to handle your data securely and is prohibited from using it for any purpose other than providing services to us. We thoroughly vet our partners for their privacy practices and compliance with applicable data protection laws.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Facebook Ads and Data Collection

We use Facebook Ads and related tools such as Facebook Pixel and Facebook Lead Forms to advertise our services and collect information from users who engage with our campaigns.

How It's Used:

To show relevant ads to users based on their activity and interests

To retarget users who have previously visited our website

To collect lead data (name, phone, email, service interest) directly through Facebook Lead Ads when a user voluntarily submits a form

How It Collects Data:

Via cookies and tracking pixels placed on our website by Facebook

Through user interactions with our Facebook Page, ads, or forms

From Facebook account information when you voluntarily fill out a lead form

How It’s Protected:

All data collected via Facebook is stored securely within Facebook’s platform and/or transmitted securely to our CRM systems. We comply with Facebook’s advertising policies and ensure all data is used solely for the purpose of responding to inquiries, providing services, or sending relevant updates. Facebook’s privacy policy can be found here.

Grounds for Using and Processing Data

We only collect and process your personal information based on lawful grounds, including:

Your Consent – When you voluntarily provide your information via forms or opt in to receive messages

Contractual Obligation – When your data is necessary to provide a service or fulfill an agreement

Legitimate Interests – For improving our services, customer support, or fraud prevention

Legal Compliance – When we are legally required to collect or share your data

We will never process your personal data in a way that overrides your privacy rights or goes beyond the scope of what you agreed to.

Your Rights

You have the following rights regarding your personal information:

Access – You can request a copy of the personal data we hold about you

Correction – You can ask us to fix inaccurate or incomplete information

Deletion – You may request that we delete your data, subject to any legal obligations

Opt-Out – You may opt out of SMS communications by replying “STOP” or contacting us directly

Data Portability – You may request your data in a portable format

Withdraw Consent – If you've given consent for marketing, you can withdraw it at any time

To exercise any of these rights, please contact us here.

Children’s Privacy (COPPA)

We do not knowingly collect or solicit personal information from children under the age of 13. Our website, services, and advertisements are intended for users who are at least 18 years old.

If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will take immediate steps to delete that information from our records. If you believe a child under 13 has submitted information to us, please contact us here.

Fair Information Practices

We follow the Fair Information Practices Principles, which guide how we handle personal information and respond to data breaches. These principles emphasize transparency, accountability, and user rights in the collection and use of personal data.

If a data breach occurs that may compromise your personal information, we will notify you via email or website notification within a reasonable timeframe, typically within 72 hours when feasible. We give users access to manage and correct their information, and we take steps to ensure data is collected only for its intended purpose and kept accurate and secure.

HIPAA Compliance

While Virtuetiv LLC is not a covered entity under HIPAA, we respect the sensitivity of any health-related information you may voluntarily provide. We treat such information with a high level of confidentiality and only use it to deliver services you’ve requested.

We do not use or store health information beyond what is necessary to fulfill your request, and we never share it for marketing purposes. If we ever become subject to HIPAA’s requirements, we will comply fully with its privacy and security standards.